Refund policy

Effective Date: 25 August 2026

At Faith Divine Articles, we aim to ensure that our customers are satisfied with their purchases. If you are not satisfied with an eligible product, you may request a return within 15 days from the date of delivery, subject to the conditions below.

Section 1: Return Period

Return requests must be submitted within 15 days from the date the order was delivered.

Return requests submitted after 15 days may not be accepted.

Section 2: Eligibility for Returns

To be eligible for a return, the product must generally:

• Be unused and in its original condition.
• Be returned in its original packaging, where applicable.
• Include original tags, accessories, certificates, or other items supplied with the product, where applicable.
• Not have been damaged, altered, modified, washed, or misused by the customer.
• Be accompanied by the order number or proof of purchase.

Products that do not meet these conditions may be rejected for return.

Section 3: Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product ordered, please contact us as soon as possible.

Please provide:

• Order number
• Description of the problem
• Clear photographs of the product
• Photographs/videos of the packaging, where applicable

After reviewing the issue, Faith Divine Articles may offer a replacement, refund, return, or another appropriate resolution.

Section 4: Change-of-Mind Returns

Eligible products may be returned if the customer changes their mind, provided that the product satisfies all applicable return conditions.

For change-of-mind returns, the customer may be responsible for the return shipping cost unless otherwise agreed by Faith Divine Articles.

Section 5: Non-Returnable Products

Returns may not be accepted for:

• Products that have been used or damaged after delivery.
• Products that have been altered, modified, or personalised at the customer's request.
• Products returned without required original packaging or accessories.
• Products specifically identified as non-returnable on the product page.
• Products that cannot reasonably be resold due to their nature or condition.

Any product-specific return restrictions will be communicated on the relevant product page or at the time of purchase.

Section 6: How to Request a Return

To request a return, please contact us:

Email: sales@infantdecor.com Phone: +91 7305389201

Please provide your order number, product details, and reason for requesting the return.

Please do not send a product back without first contacting Faith Divine Articles and receiving return instructions.

Section 7: Return Shipping

For customer-initiated returns, including change-of-mind returns, the customer may be responsible for the return shipping cost.

Where the return is due to a damaged, defective, or incorrect product supplied by Faith Divine Articles, we will provide an appropriate resolution in accordance with the circumstances of the case.

Section 8: Inspection of Returned Products

All returned products may be inspected after receipt.

A refund or replacement will be processed after the returned product has been reviewed and found to meet the applicable return conditions.

Section 9: Refunds

Once a return is approved, the applicable refund will be initiated to the original payment method or through another appropriate payment method.

The time required for the refund to appear in the customer's account may depend on the customer's bank, card issuer, payment gateway, or other financial institution.

Section 10: Shipping Charges

Original shipping charges, if applicable, may not be refundable for customer-initiated returns.

Where a return is approved because the product was damaged, defective, incorrect, or otherwise eligible for a seller-funded return, the applicable shipping amount will be handled appropriately.

Section 11: Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed, or dispatched.

Section 12: Refund Not Received

If you have been informed that your refund has been processed but the amount has not appeared in your account, please first check with your bank or payment provider.

If the refund remains unavailable, please contact us at sales@infantdecor.com.

Section 13: Contact Us

For return and refund assistance:

Faith Divine Articles No.88, 5th Street S.R.P. Colony, Peravallur, Chennai - 600082 Tamil Nadu, India

Email: sales@infantdecor.com Phone: +91 7305389201