Shipping policy

At Faith Divine Articles, we handle every sacred piece, wall hanging, and religious artifact with utmost care and devotion. This shipping policy outlines how we process, pack, and deliver your orders safely to your doorstep.
1. Order Processing & Handling
  • Processing time: Orders take 2 to 3 business days to carefully inspect, securely pack, and prepare for dispatch from our Chennai facility.
  • Working days: We process orders Monday through Saturday, excluding Sundays and public/religious holidays.
  • Custom or fragile items: Large statues, custom woodwork, or delicate altars may require an additional 1 to 2 days of handling time to ensure specialized protective packaging.
2. Shipping Rates & Delivery Timelines (India)
We partner with reliable national courier networks to ensure safe transit across India. Delivery times vary based on your location zone:
  • Local (Chennai & Tamil Nadu): Delivery within 2 to 4 business days after dispatch.
  • Metro Cities (Pan-India): Delivery within 3 to 6 business days after dispatch.
  • Rest of India: Delivery within 5 to 8 business days after dispatch.
  • Shipping charges: Calculated at checkout based on the total weight, dimensions, and delivery pincode of your sacred items.
3. Local Pickup Option
  • Free local pickup: Customers around Chennai can choose the Free Local Pickup option at checkout.
  • Pickup location: You can collect your order directly from our store/workshop at No. 88, 5th Street, S.R.P. Colony, Peravallur, Chennai - 600082.
  • Pickup notification: We will notify you via phone or WhatsApp as soon as your items are ready for collection.
4. Free Shipping Threshold
  • We offer Free Standard Shipping on all domestic orders across India above a cart value of ₹2,000.
5. Order Tracking & Dispatch Updates
  • Once your package is securely handed over to our delivery partner, you will receive a tracking link via email and WhatsApp to monitor your shipment in real time.
6. Damaged or Defective Items in Transit
Because religious articles and statues are fragile, we take extreme care with our packaging. In the rare event that an item arrives damaged:
  • Please take a clear photo or unboxing video of the damaged product and the outer box immediately.
  • Contact our support team via WhatsApp / Phone enquiries within 48 hours of delivery so we can process a replacement or a refund.